INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
We have a satisfaction guarantee policy. If you are not satisfied with your purchase for any reason, please contact us, and we will work with you to find a satisfactory solution, including refunds or exchanges where applicable.
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Where can I view my sales receipt?
After making a purchase, the sales receipt is often sent to the email address associated with your account. Search your inbox for the email containing your receipt. Sometimes, these emails might land in your spam or junk folder, so be sure to check there as well.
How can I return an item?
Ensure that the item you wish to return is in its original condition, including packaging, tags, and any accessories. If the item is damaged or defective, take photos as evidence, as this may be required during the return process.
Will you restock items indicated as “out of stock?”
While waiting for an item to restock, consider whether there are similar products available that meet your needs. Exploring alternative options can help you find a suitable replacement if the original item remains out of stock for an extended period.
Where can I ship my order?
If you are ordering from a store based in a different country or if you want to ship your order internationally, make sure to verify if international shipping is available and if there are any additional fees or requirements associated with it. International shipping may have longer delivery times and incur customs duties or taxes.
INFORMATION ABOUT US
